SHIPPING & RETURNS
Looking for the low down on our shipping options, an update on your order, or details on our returns policy? You're in the right place.
Guaranteed Holiday
Make sure it arrives in time for Christmas.
- Free courier shipping guaranteed until midnight Dec 21st
Shipping
We ship to all locations in New Zealand from this website and provide free courier shipping on orders over $50.
If you are looking for an update on your shipped order, please check your order status or email notifications for updates.
All orders placed before 9am on business days are packaged and dispatched on the same day.
Orders placed after 9am on business days, or on weekends and public holidays will be dispatched on the following business day.
Please note, there may be delays in processing during sales and holiday events.
All orders are shipped via NZ Post with the option of Courier or Express Courier.
Courier
Enjoy free shipping on orders over $50. For orders under $50, shipping is only $5. Once your order has been dispatched, transit time is estimated within 2-3 business days. Please allow an extra day for rural delivery.
Express Courier
Need your purchase sooner? Choose Express Courier at checkout for a small fee which will be calculated on the weight of your order. Once your order has been dispatched, transit time is estimated within 1-2 business days. Please allow an extra day rural delivery.
You will receive an email confirmation with your tracking number and a tracking link as soon as your order has been shipped.
For further updates on your delivery, please check your tracking link found in your email or your order status.
Outside of New Zealand, we also ship to Australia, Hong Kong, Singapore, United States, Canada, United Kingdom, and Europe.
If you would like to place an order for a friend/family member located in any of these locations, please contact us.
Returns
We get it, shopping for spikes to relax on is tricky when you can’t try them first.
You can return your purchase free of charge for a refund or an exchange within 60 days of receiving your order, provided the items returned are in the same condition as when you received them. We do not accept change-of-mind returns on gift cards, wholesale purchases, limited edition or clearance (final sale) items.
If you find that your Mat and/or Pillow is too light or too intense after you have used it, provided it is in good condition you may exchange it free of charge within 60 days of receiving your order for a different intensity.
You can request a return for a refund or an exchange via our contact form.
You will need the order number and email address or phone number that the items you wish to return were purchased with. If returning a gift, please contact us with the full name of the person who placed the order.
Please note that we only offer one exchange per order.
Once your return is received at our warehouse, we aim to process it within 5 working days.
If you have requested an exchange, you will receive an email notification containing your tracking information as soon as it has been processed.
If you have requested a refund, you will receive an email confirmation as soon as it has been processed. Please note, it may take an additional 1-2 days for the funds to clear through to your original method of payment.
Once your return request has been accepted, please post it to our warehouse.
Team Shakti NZ Ltd
375D Wilsons Road North
Waltham
Christchurch 8023
New Zealand
Purchases bought from any of our retailers are not eligible for return directly with Shakti. In the event you are wanting to return a Shakti product that has been purchased through a retailer, please arrange this directly with the store it was purchased from.