Shipping & returns
Delivery times
The timeframes below are a guide outside peak shipping periods. They can be affected by local circumstances.
Economy service: 2-3 days
Express service: 1-2 days
Shipping rates
Free standard shipping when you spend over $50.
Tracking your order
You’ll receive a tracking number once your order has shipped. Please allow 24 hours for your tracking number to update. You can track your package on our contact page, please use the email/phone number you placed your order with.
FAQs
Can I return/exchange my order?
Unhappy with your purchase? No worries! You can return it free of charge for a refund within 60 days of receiving your order, provided the goods are in the same condition as when you received them. You can request a return online, using our contact page. To log in, you will need the email address or phone number you placed your order with. If the item was a gift, please contact us with the full name of the person who placed the order and we'll get back in touch with instructions. Once your return is received and processed at our warehouse, we will refund you the full price of the product within 5 working days.
Return address:
Team Shakti NZ Ltd., 375D
Wilsons Road North, Waltham,
Christchurch 8023 New Zealand
Does not apply to B2B/wholesale orders.
Do you ship internationally?
We currently ship to New Zealand, Australia, United Kingdom and USA. And we cover most areas in Canada, Europe, and Asia. If you would like to place an order for a friend/family member located in a different country to you, please email our customer service team on contact@shaktimat.com to organise a custom order.
My Mat/Pillow is the wrong intensity. Can I exchange it?
If you find your Mat or Pillow too light, or too intense, you may exchange it for another intensity within 60 days, provided the goods are in the same condition as when you received them. You can start your exchange online, using our contact page. To log in, you will need the email address or phone number you placed your order with. If the item was a gift, please contact us with the full name of the person who placed the order and we'll get back in touch with instructions for exchange.
*This applies to Shakti products bought directly through the Shakti New Zealand website only. Products bought from any of our retailers are not eligible for returns, or exchanges directly with Team Shakti Distribution Limited. In the event you are wanting to return/exchange a Shakti product that has been purchased through one of our retailers, you must arrange this directly with the retailer you bought it from. Each retailer will have their own return & exchange policy.
Please note that we only offer 1 exchange per order.
Exchange address:
Team Shakti NZ Ltd.,
375D Wilsons Road North, Waltham,
Christchurch 8023 New Zealand