Shakti FAQs

What is The Shakti Mat used for?

The Shakti Mat is used as a wellness tool for overall health and healing. Most commonly it is used to support deep sleep, healthy circulation, muscle recovery, relief from pain or discomfort, relaxation and general vitality. These benefits are accessible through the principles of acupressure, all within the comfort of your home.

How do I know it works?

Acupressure is a long-standing and well trusted healing practice from Eastern Medicine. While this practice is reasonably new to the Western world, it dates back 2,000 years and is now adopted by reputable practitioners around the world. The Shakti Mat mimics this ancient healing technique to reproduce the benefits and make the practice of acupressure more widely available. If you’d like to learn more about how The Shakti Mat has helped others experience the healing power of acupressure, read their reviews here.

What does it feel like?

When using The Shakti Mat, thousands of spikes apply pressure to your skin and muscles. If you’re like most, this experience can be uncomfortable and prickly at first. This will last a couple of minutes before a tingly sensation occurs, similar to deep heat, as the area warms. Discomfort then evaporates, muscles start to feel relaxed, and tension eases. This process can lead to feelings of bliss, and a state of such deep relaxation you may even nod off to sleep.

As humans, we all have different sensitivity to pain. For some people adjusting to The Shakti Mat can take just a couple of minutes, while for others it can take a couple of sessions. Over time, you will adjust to the initial discomfort, as your body learns to respond more readily to the pressure applied by the Mat.

How do I use it?

The Shakti Mat works on contact. When you place the Mat against your body, the spikes exert pressure on your skin. For your first session, start by applying the Mat to your neck, shoulders, back, or feet, as these areas are the most commonly affected by tension. However, any area of your body can be targeted. There is no limit for time or frequency of a Shakti session, and it is completely normal to fall asleep on the Mat. We recommend you aim for 15 minutes or more to experience the full acupressure effect. For your first few sessions, you can wear a thin t-shirt, or place a pillow case over your Mat while your body adjusts. However, bare skin is best to experience the full Shakti sensation. Use your Mat on any surface. Common places include in bed, on the floor, on a seat, or on a couch.

What are the differences between The Shakti Mat colours?

The Shakti Mat range varies in intensity based on the number of spikes. Contrary to what you might think, the fewer spikes the Mat has, the more intense the effect. This is because your body weight is distributed over fewer points, resulting in a more intense treatment.

Products in order of intensity:

The Shakti Light (Yellow) has 8,000 spikes and is recommended for those who are elderly, have fragile skin, are sensitive to pain, or those with a medical condition making them more hypersensitive to pain e.g. Fibromyalgia.

The Shakti Original (Orange, Black, or Green) has 6,000 spikes and is the Mat we recommend to 90% of people. If you don't meet the description of the Light or Advanced Mats, then this is a great place to start!

The Shakti Advanced (Indigo) is a step up for all the Shakti veterans out there looking to intensify their Shakti experience. The Advanced has the least number of spikes (only 4,000). Try the Advanced Mat if you have a strong pain threshold, enjoy deep tissue massages, or have been using the Original Mat for 6 months or more.

View our Shakti Mat collection here.

Why buy Shakti?

  • We use highly durable plastic (the same as LEGO) that maintains the effectiveness and sharpness of the spikes. This is a non-toxic, fully recyclable ABS plastic, that won't go blunt.
  • We use organic cotton, GOTS (Global Organic Textile Standards) approved dyes, and high quality foam.
  • We ethically craft our Shakti Mats by hand with the heart of our production being our Charity Workshop in Varanasi, India.
  • The materials are cut and measured by hand, the Mats are hand-embroidered and sewn with Singer sewing machines, and the spikes are hand inserted.
  • We invest directly back into the community that produces our Shakti Mats. This is through our charity operation in Varanasi, India, where we support the women who work there with good salaries, good working hours, a happy work environment, free meals, and holiday pay. We also provide them and their families with free healthcare.
  • Shakti Mat is the only acupressure Mat on the market designed by a Vedic-trained massage therapist. All in all, Shakti Mat offers you quality, longevity, sustainability and social peace.

Read more about our Gratitude Factory and charity work here.

What if I don’t like it, or I buy the wrong Mat?

We want everyone to experience the benefits of The Shakti Mat. That’s why we offer a 60-day returns policy. If you’re worried the Shakti Mat isn’t right for you, then feel comfortable knowing you can send it back, or exchange it. Read more about our policy in the returns and exchange section of our FAQ’s.

Product Concerns

Will my weight affect my Shakti experience?

We find it’s the person's level of skin sensitivity that determines what they feel, not their weight. So no matter what your weight is, you can use the Mat.

Can I use The Shakti Mat while pregnant?

Unfortunately we do not recommend use of the Shakti Mat to women who are pregnant. This is because certain acupressure points can be used to induce labour. Always consult your medical professional before using the Mat, if you are pregnant.

Here is some interesting information on acupressure and pregnancy if you want to learn more: http://acupressurepointsguide.com/pressure-points-to-induce-labor/

Can my child use The Shakti Mat?

Children tend to really enjoy using The Shakti Mat, because they relax in to it very quickly. It may help to calm and relax them, making it great to use after school, or at bedtime. Always assist, or supervise, while they are getting on, or off the Mat. Consider trying the Light Mat for them to begin with. This will provide a more gentle treatment.

Can I use The Shakti Mat with a medical condition?

If you have any serious medical condition or disease, we recommend you consult your physician before using this product.

There are some conditions where using The Shakti Mat, or accessories is not generally recommended. It is not recommended to use The Shakti Mat if you have any of the following :

Coagulation issues, or if you are using anti-coagulant medication. The Shakti Mat can affect circulation and therefore can not be recommended to people with circulation and/or clotting issues.

Epilepsy - the concern is that a person may have a seizure while on the mat.

Significant skin damage in the area of use - skin conditions can be aggravated by The Shakti Mat. This includes skin damage, pronounced skin inflammation, large papillomas, or moles.

Fever or other acute illness

Cardiovascular conditions

Thrombophlebitis

Neuropathy that has resulted in loss of sensation or sensory impairment

Pregnancy - acupressure points are used sometimes to induce labour

What do the symbols mean?

The name Shakti and the symbols used, are to represent the Vedic culture that The Shakti Mat arose from.

The word ‘Shakti’ in Sanskrit is a feminine principle, and symbolises empowerment, abundance and change. It is dedicated to the women who make the Mats by hand in our Charity workshop in India.

The ‘Om’ symbol next to the word Shakti on the mat is mostly associated in the West with yoga, meditation and mindfulness practices. It is a mystical and sacred syllable that is used in Hinduism and Buddhism.

The ‘Sri Yantra’ symbol that is on the back of The Shakti Mat is a mystical diagram that means ‘holy instrument’. The Sri Yantra is considered to be the tool for obtaining and fulfilling all worldly desires and for material manifestation. This can be through increasing our focus and by clearing our minds so that we may see our goals clearly.

Shipping

How much does shipping cost?

New Zealand single-mat orders:
Standard shipping $5
Overnight $7

Australia single-mat orders:
Standard shipping $8
Express $13

Prices will vary for orders larger than a single-mat.

How long does shipping take?

All orders are dispatched from our warehouse in Christchurch, New Zealand. Orders before 9am will be dispatched the same day.

New Zealand
South Island: 1-2 working day delivery
North Island: 2-3 working day delivery
An overnight service is available for orders placed before 9am
Rural deliveries please allow an extra 1-3 days

Australia
Standard shipping: 4-10 working day delivery
DHL Express Worldwide: 1-2 working day delivery
Rural deliveries please allow an extra 1-3 days
The delivery time frame does not include the day of dispatch, and excludes non-metro areas.

*Public holidays will affect these time frames.

Do you ship internationally?

Orders

Where’s my order?

All orders are dispatched from our warehouse in Christchurch, New Zealand, and can be tracked via the links below.

New Zealand customers
If you wish to track your parcel, please do so here:
www.courierpost.co.nz/track/track-and-trace/

Australian customers
If you selected standard shipping, track your order here:
www.nzpost.co.nz/tools/tracking
Once your order has arrived in Australia, it will switch to an Australian service provider and you can track it here:
https://auspost.com.au/mypost/track/#/search

If you selected DHL Express Worldwide shipping, you can track your order here: www.dhl.com/en/express/tracking.html

I need to change my address

Once an order has been placed, it is processed within 24 hours of being received (excluding weekends). After this point we are unable to make any changes to an address. Email us on support@shaktimat.co.nz if the address you entered is incorrect.

I want to change my order

Changes to your order are unable to be made once your order has been fulfilled.

You sent me the wrong item

If there has been an error in your order, please contact us via support@shaktimat.co.nz and we will send out the correct item you ordered along with a return slip + courier bag for you to return any incorrect items.

An item is missing from my order

Email us on support@shaktimat.co.nz with your order number, and we will dispatch the missing item as soon as possible.

I didn’t receive a Happiness Bag with my Shakti Mat

All Happiness Bags are sold separately from our Shakti Mats and can be purchased for $5 in the shop section of our website.

A spike fell off my Mat

Due to the handmade nature of our product, this can happen. However, it’s an easy fix! If a spike has become unattached and is missing, please give us an email on support@shaktimat.co.nz and we will arrange replacement spikes for you ASAP.

The Shakti product I want is sold out

All our products are handmade, so arrival times can vary, but the product you're after is likely to be due in soon. Simply enter your email on the product page, to be notified as soon as the product is available.

Returns & Exchanges

Can I return my Shakti Mat?

Unhappy with your purchase? No worries! You can return it for a refund within 60 days of receiving your order, provided the goods are in the same condition as when you received them. The refund is the full cost of the Shakti products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded. Please be aware that any Shakti products purchased using Afterpay are not eligibe for a refund.

Returns address:

Shakti Mats
8 Raycroft Street
Waltham 8023
Christchurch
New Zealand

Please include a note with your name and order number, in order for us to track the purchase. We will then process your refund within 10 working days of receiving the products back to us.

My Shakti Mat is the wrong intensity, can I exchange it? 

If you find The Shakti Mat you ordered is too light, or too intense, you may send it back at your own cost to exchange it for another Mat. This is provided the goods are in the same condition as when you received them*. When returning the Mat, include a note with your name and order number, as well as the item you wish to exchange for (this item must be of equal product value). We will then send out the exchange product within 10 working days of receiving it back, provided it is in stock.

Exchange address:

Shakti Mats
8 Raycroft Street
Waltham 8023
Christchurch
New Zealand

*This applies to Shakti products bought directly through the shaktimat.co.nz and shaktimats.com.au websites only. Products bought from any of our retailers are not eligible for returns, or exchanges directly with Shakti Mats. In the event you are wanting to return/exchange a Shakti product that has been purchased through one of our retailers, you must arrange this directly with the retailer you bought it from. Each retailer will have their own return & exchange policy.