What is the Shakti Mat Made From?

The Shakti Mat is made from organic cotton with organic dyes. The spikes are ABS recyclable and non-toxic plastic, and the foam is polythene (non-toxic, latex free and typically used for bedding). 


Can I Wash My Shakti Mat?

Yes, when needed you can hand-wash the mat using soap and lukewarm water (make sure you take the inner foam out of the mat before you wash it!). Allow the mat to hang and drip dry.

Avoid washing machines and tumble dryers when washing your Shakti Mat, as the plastic points may get damaged.


How Big is the Shakti Mat and How Much Does it Weigh?

The Shakti Mat rolls up into a tote bag to roughly the size of a rugby ball when rolled up.

Laid flat the mat measures 74cm by 42cm (Original strength mats) or 68cm by 42cm (Light or Advanced mats), and weighs about half a kilo.

Some people take the foam out so that they can squeeze their mat into a suitcase or backpack when they travel.





Which Mat Should I Buy?

We recommend the Original strength Shakti Mat (Orange or Green) for 95% of people. The 6,000 spikes provide the perfect pressure for a deep treatment that is not overpowering to begin with. The only time that we recommend the other mats are as follows:

We recommend Light mats (Yellow or Violet) to those who are a little older, frail, have sensitive skin or are sensitive to pain (i.e. those living with fibromyalgia).

We recommend the Advanced mat (Blue) to those who have already been using the Shakti Mat for a significant period of time, and are looking for a stronger, deeper, more intense treatment.


Does the Shakti Mat Hurt?

Acupressure can be a powerful treatment. During the first few minutes it's common to feel a pricking, warm, sometimes sore sensation on the areas the mat is applied to. 

The incredible thing about the Shakti Mat is that this feeling quickly changes. After 10-15 minutes any discomfort is gone and the feeling is remarkably warm and relaxing. Users often compare it to massage. 

The more discomfort you feel, at the beginning the more tension in the area that is being unwound. Regular users of the Shakti Mat get little to no pain at all, because tension is much lower in the areas the mat is applied to. Think of the first and tenth massage you get on a stressed area – regular use will help your muscles feel great.


For How Long and How Often Can I Use My Shakti Mat?

We suggest that you start with 15 minutes. Once you are accustomed to the feeling, 20-60 minutes per session is standard.

It is not at all dangerous to exceed this time limit – many people fall asleep on the mat, and that is perfectly safe. We recommend regular (if possible, daily) use.


Can I Wear Clothes?

Good question – the Shakti Mat definitely works best against bare skin, but people can find it a little more comfortable with a thin (and old!) singlet on to begin with (merino is best).

Another trick to ease into it is to use your Shakti Mat on your bed - because there's a little more give, the feeling is a little less intense.


How Do I Use My Shakti Mat To Target a Specific Area?

Take a look at our How To Use section – it has some awesome information about how to use your Shakti Mat to target different areas of your body.

We've also just introduced the new Shakti Headband, Shakti Footpad and Shakti Acupressure Pillow for targeted treatment :-)


Where Can I Find Reviews?

Have a read of what customers are saying in our Reviews section – this is also an awesome place to get some pro tips about getting the most out of your mat from current Shakti users!


Can People With Heart Conditions Use the Shakti Mat?

We recommend that anyone with existing heart conditions speak to their doctor before using the Shakti Mat – we are not medical professionals, and tend to err on the side of caution. Using the Shakti Mat can raise the heart rate for the first few minutes, then lower it on longer sessions as the body relaxes. It also encourages healthy circulation around the body. 


Can People on Anti-Coagulation Medication Use the Shakti Mat?

We cannot recommend people on anticoagulant medication to use the Shakti Mat. This is simply because there will be a circulation boost, and this is not recommended for those prone to clotting.


Is it Good for People With Fibromyalgia, Rheumatism or Arthritis to Use the Shakti Mat?

Yes. Many people report positive benefits with regular use. 


Will I Be Too Heavy for the Shakti Mat?

We find it is the person's level of skin sensitivity that determines what they feel, not their weight – so no matter what your weight is, you are good to use the mat :-)


Can People With Acne Use the Shakti Mat?

Yes, this should be absolutely fine. We do not recommend people laying on the Shakti Mat if they have open wounds or skin irritation on their back, but light to moderate acne on the back should be absolutely fine.


Can I Use the Shakti Mat If I’m Pregnant?

Did you know there are acupressure points on the body to help induce labour? As such, we do not recommend the Shakti Mat for pregnant women – please always consult your midwife before using the Shakti Mat if you are pregnant.

Here’s some reading on acupressure and labour if you’re interested:



Can Children Use the Shakti Mat?

Children tend to like the Shakti Mat a lot, because they relax into it very quickly. It helps them to calm down and relax, so try using it at bedtime.


Can People With Skin Disease Use the Shakti Mat?

The points of the Shakti Mat may feel irritating or sensitive to inflamed skin. This sensation may be eased by placing a thin cloth between your skin and the Shakti Mat. You should stop the treatment if you feel you are getting worse.





The Mat I Want is Out of Stock!

Sorry for this! We try our best to make sure we’ve always got the Shakti Mat you want in stock, but as we're not in any way willing to compromise the ethical manufacture of our products there's a limit to the amount of spikey goodness our charity workshop can produce.

Please be assured that we’re doing our best to get the product you want back in stock. If you’d like us to notify you once it’s back please give us an email and we’ll make sure to let you know – we also have updates on any product news on our social media, so you can also keep yourself updated by keeping an eye our Facebook and Insta.


How Do I Order a Shakti Mat?

You can order one directly through our website on our Shop page! Select your Shakti Mat and have your credit or debit card handy to purchase. It will hopefully be pretty clear how to complete the purchase, but let us know if you have any trouble navigating the website.

Alternately you can purchase a Shakti Mat from one of our retailers – you can find a list of them on our Retailers page. We recommend you ring ahead before popping in to make sure they have the Shakti Mat you’re after in stock.


How Do I Use a Different Billing Address?

Good question! You'll find the option to enter a different billing address at the 'Payment Method' stage of checking out through our website.

You'll want to fill out the 'Customer Information' with the recipient's delivery address, but make sure to enter your own email address (as this is where we email your receipt!). Hit the 'Continue to Shipping Method' then the 'Continue to Payment Method' buttons, then scroll down and you'll see the option to enter a different billing address.

By default the 'Same as Shipping Address' option is selected, but when you click the 'Use a Different Billing Address' option just below, you'll be prompted to enter a separate billing address.


I’m Having Trouble Ordering on Your Website

We're sorry you're not having an easy time purchasing a Shakti Mat through our website!

You'll need to go to the Shop section of our website (the link is up the top) and select the Shakti Mat you want to buy. You'll then need to add it to your shopping cart, by clicking 'Add to Cart'. 

You'll then need to click 'Checkout' on the tab which appears on the right of the screen. You'll be prompted to enter your shipping information, then you'll click 'Continue to Shipping Method' then 'Continue to Payment Method'. You can then choose how you want to pay - the options are 'PayPal' or 'Credit Card'. 

You'll then enter your payment information, and once this has been processed you'll be directed to a confirmation of your order and payment. A confirmation email containing your receipt will be emailed to you, and we'll dispatch your order the next working day :-)

If you're still having trouble please do let us know, and we'll figure out a way to help!


Do You Have Any Retailers in My Area?

You can view a list of our Shakti retailers on our Retailers page – we recommend you call ahead to make sure they have the Shakti Mat you’re after in stock!

 If you’re interested in retailing our Shakti Mats, we would love to hear from you – please get in touch via the contact form at the bottom of this page :-)


What is Your Returns Policy?

We are so confident that you’ll love your Shakti Mat that we offer a 60-day returns policy :-)





What Shipping Options Do You Offer?

Our shipping provider is CourierPost, and we offer a flat shipping rate of $5 per Shakti Mat anywhere within New Zealand.

Our South Island shipping service is a 1-2 working-day service, and our North Island service is a 2-3 working-day service (please allow an extra 1-3 days for rural delivery).

All of our parcels are Signature Required by default for added security – so please ensure that someone at the delivery address is able to sign for your Shakti Mat :-)


We also ship internationally - If you’re after Australian shipping rates jump over to our Shakti Australia website, or if you want check out our international shipping rates, please head over to our Shakti Europe site.


How Long Will it Take You to Process My Order?

We will have your Shakti Mat dispatched the working day after we receive your order - sometimes if you're lucky we can get it out the same day too! :-)





Where Is My Shakti Mat?

You can check this yourself! The tracking number for your order has been emailed to you at the email address you used to place your order (if you don’t see it, please take a look in your junk folder).

You can check the progress of your parcel at any time by inputting your tracking number into the CourierPost website :-)


My Mat is Missing a Spike

Oh no, apologies that we’ve sent you a Shakti Mat missing a spike!

Each spikey disc is individually, manually popped into place by the amazing women in our charity workshop in Varanasi – and so occasionally the two parts may not be clicked into place properly. Sometimes if the discs catch on something (eg. when we’re putting the foam inner into the Shakti Mat) they can pop off without us realising!

Please give us an email with your order information and we’ll get one on its way to you ASAP :-) 


My Shakti Mat is Really Painful, I Think I Ordered the Wrong One!

Firstly, well done on your perseverance with the Shakti Mat so far! Everyone finds it sore at the start - some more than others - but your body will absolutely get used to it.

While the Shakti Mat definitely works best against bare skin, people can find it a little more comfortable with a thin (and old!) tshirt on to begin with.

Another trick to ease into it is to use your Shakti Mat on your bed - because there's more ‘give’, the treatment is a little less intense.

If you find that you’re still really struggling, we’re more than happy to switch your Shakti Mat to a lighter version – just get in touch via the contact form at the bottom of this page :-)


I Want to Return My Shakti Mat

While the Shakti Mat is loved by hundreds of thousands worldwide, we understand that it’s not for everyone!

While we absolutely recommend persevering with your Shakti Mat to access its benefits, if you really want to send it back we’ll refund the full cost you paid for your Shakti Mat in keeping with our Returns Policy - please do note that it's not our policy to refund you the cost of returning it to us.

Get in touch via the contact form below and we’ll let you know how you can arrange this :-)


You Haven’t Answered My Question!

Get in touch with our team via the contact form below - we’ll endeavour to get back to you within 1-2 working days :-)