Shakti FAQs

What is The Shakti Mat used for?

The Shakti Mat is used as a wellness tool for overall health and healing. Most commonly it is used to support deep sleep, healthy circulation, muscle recovery, relief from pain and discomfort, relaxation and general vitality. These benefits are accessible through the principles of acupressure, all within the comfort of your home.

How do I know it works?

Acupressure is a long-standing and well trusted healing practice from Eastern Medicine. While this practice is reasonably new to the Western world, it dates back 2,000 years and is now adopted by reputable practitioners around the world. The Shakti Mat mimics this ancient healing technique to reproduce the benefits and make the practice of acupressure more widely available. If you’d like to learn more about how The Shakti Mat has helped others experience the healing power of acupressure, read their reviews here.

What does it feel like?

When using The Shakti Mat, thousands of spikes apply pressure to your skin and muscles. If you’re like most, this experience can be uncomfortable and prickly at first. This will last a couple of minutes before a tingly sensation occurs, similar to deep heat, as the area warms. Discomfort then evaporates, muscles start to feel relaxed, and tension eases. This process can lead to feelings of bliss, and a state of such deep relaxation you may even nod off to sleep.

As humans, we all have different sensitivity to pain. For some people adjusting to The Shakti Mat can take just a couple of minutes, while for others it can take a couple of sessions. Over time, you will adjust to the initial discomfort, as your body learns to respond more readily to the pressure applied by the Mat.

Does it hurt?

For most, the experience can be uncomfortable at first. Often the body goes into 'resistance mode' due to any stress you may be carrying physically or mentally. After around 3-5 minutes, however, discomfort tends to transition into relaxation. Everyone is different. So while your friend might take to The Shakti Mat straight away, you may take a couple of weeks to adjust. Our top two tips for newcomers are...

Tip #1: Relax and give in. The more you resist the spikes and tense your body, the more it will hurt. Use your breath to calm the body, or try distracting yourself with a book, podcast, or TV show.

Tip #2: Be patient with yourself. Don't expect to be a perfect Shakti-er straight away. Rise to the challenge knowing that with time and commitment you will soon love the experience and won't want to miss a session.

If you're wanting more tips for getting over the Shakti 'hump', get in touch with the team ( or join the lively acupressure community. There are plenty of like-minded people who can help you on your Shakti journey!

How do I use it?

The Shakti Mat works on contact. When you place the Mat against your body, the spikes exert pressure on your skin. For your first session, start by applying the Mat to your neck, shoulders, back, or legs, as these areas are the most commonly affected by tension. However, any area of your body can be targeted. There is no limit for time or frequency of a Shakti session, and it is completely normal to fall asleep on the Mat. We recommend you aim for 15 minutes or more to experience the full acupressure effect. For your first few sessions, you can wear a thin t-shirt, or place a pillow case over your Mat while your body adjusts. However, bare skin is best to experience the full Shakti sensation. Use your Mat on any surface. Common places include in bed, on the floor, on a seat, or on a couch. Softer surfaces provide more 'give', so this is a great place to start.

What are the differences between The Shakti Mat colours?

The Shakti Mat range varies in intensity based on the number of spikes. Contrary to what you might think, the fewer spikes the Mat has, the more intense the effect. This is because your body weight is distributed over fewer points, resulting in a more intense treatment.

Products in order of intensity:

The Shakti Light (Yellow) has 8,000 spikes and is recommended for elderly, those with fragile skin, are sensitive to pain, or those with a medical condition making them more hypersensitive to pain e.g. Fibromyalgia.

The Shakti Original (Orange, Black, or Green) has 6,000 spikes and is the Mat we recommend to 90% of people. If you don't meet the description of the Light or Advanced Mats, then this is a great place to start!

The Shakti Advanced (Indigo) is a step up for all the Shakti veterans out there looking to intensify their Shakti experience. The Advanced has the least number of spikes (only 4,000). Try the Advanced Mat if you have a strong pain threshold, enjoy deep tissue massages, or have been using the Original Mat for 6 months or more.

View our Shakti Mat collection here.

What if I don’t like it, or I buy the wrong Mat?

We want everyone to experience the benefits of The Shakti Mat. That’s why we offer a 60-day free returns policy. If you’re worried the Shakti Mat isn’t right for you, then feel comfortable knowing you can send it back or exchange it, free of charge. Find out how you can organise a free return in the returns and exchange section (below) of our FAQ’s.

Why buy Shakti?

Since the creation of The Shakti Mat in 2007 there have been many imitations, but few are crafted with the same values. Read the 5 reasons why The Shakti Mat is a worthwhile investment.  

Product Concerns

Can I use The Shakti Mat while pregnant?

Unfortunately we do not recommend use of the Shakti Mat to women who are pregnant, especially in the first trimester. The Shakti Mat uses acupressure, which has been used to induce labor in some cases. Always consult your medical professional before using the Mat. However, The Shakti Mat is a wonderful and completely safe tool in the postpartum stage. New mum's may suffer from back tension, tightness in hips, sleeplessness, stress and more - all for which The Shakti Mat can provide great natural support.

Here is some useful information on acupressure and pregnancy if you want to learn more:

Can I use The Shakti Mat with a medical condition?

If you have any serious medical condition or disease, we recommend you consult your physician before using this product. There are some conditions where using The Shakti Mat, or accessories is not recommended. These include any of the following:

Coagulation issues, or if you are using anticoagulant medication. The Shakti Mat can affect circulation and therefore can not be recommended to people with circulation and/or clotting issues.

Epilepsy - The Shakti Mat is covered in thousands of sharp spikes, making it hazardous if a person were to have a seizure while using the Mat.

Significant skin damage in the area of use, including pronounced skin inflammation, or large papilloma's. Skin conditions are at risk of being aggravated by The Shakti Mat.

Neuropathy  that has resulted in loss of sensation or sensory impairment, as this may impact a users ability to feel the sharpness of the spikes.

Pregnancy acupressure points are used in some cases to naturally induce labor (see previous FAQ)

Cardiovascular conditions  The Shakti Mat can affect circulation and therefore can not be recommended to people with cardiovascular conditions.

Thrombophlebitis - see coagulation issues, and cardiovascular conditions above.

Fever or other acute illness

Can I use The Shakti Mat with moles or tattoos?

It is safe to use The Shakti Mat with moles unless the mole is aggravated, irregular, or large and raised. In which case the mole will need to be avoided or protected.

It is also safe to use The Shakti Mat with tattoos except during the healing period, or if you're experiencing any form of irritation in the area of the tattoo.

Can my child use The Shakti Mat?

Children tend to really enjoy using The Shakti Mat, because they relax in to it very quickly. It may help to calm and relax them, making it great to use after school, or at bedtime. Always assist, or supervise, while they are getting on, or off the Mat. Consider trying the Light Mat for them to begin with. This will provide a more gentle treatment.

Will my size or weight affect my Shakti experience?

We find it’s the person's level of skin sensitivity that determines what they feel, not their weight. Use The Shakti Mat and Accessories to create a Shakti experience that works for you. This might mean combining two Shakti Mats or a Shakti Mat and Pillow for a more effective session. It's important to note that The Shakti Mat doesn't need to be touching every area of your back to provide an effective treatment. If you want more tips for targeting your trouble areas effectively, don't hesitate to email our support team, or reach out to fellow acupressure mat users on the Acupressure Facebook Group.

What is The Shakti Mat made from?

Cotton - The Shakti Mat uses 100% organic cotton and non-toxic dyes, both certified by the Global Organic Textile Standard (GOTS). GOTS certification is recognised as the world's leading processing standard for organic textiles and requires compliance with high-level environmental criteria.

Spikes - Each Shakti Mat is hand-clipped with recyclable ABS plastic. ABS plastic is incredibly durable and resistant to impact, allowing The Shakti spikes to maintain their sharpness, strength, and effectiveness after years of consistent use.

Foam - Each Shakti Mat case contains polyurethane foam (PU). This foam is chosen for quality, performance and durability. PU is also typically used for bedding, making it a comfortable and 'giving' base for a relaxing Shakti session.

What does Shakti mean?

The name Shakti has deep meaning that thoughtfully reflects the concepts and intentions behind the business, the people and the Mat itself. In Vedic culture physical health is seen as something inextricably bound up with mental health, and general well-being only results when both are working well together. The name Shakti and the symbols used, represent the Vedic culture that The Mat arose from and are there to remind us that the mind and body are inseparable.

In Hinduism, Shakti is the Goddess of Primal Energy . The concept of Shakti refers to sacred force or empowerment, and is the representation of divine feminine power and energy. It manifests outwardly as physical nature and inwardly as spirit or energy. Shakti is seen as the life force energy behind your breath, your heartbeat, and your muscles.

The Shakti Mat was created and designed with the intention to ignite these qualities of Shakti energy and offer users a way in which to harness this strength (mentally) in order to reestablish well-being (physically). Through regular use of The Shakti Mat, users can learn to become more present, resilient and aware of physical disharmony and imbalance in the body, prompting steps towards restoring the body as a whole.

What do the symbols mean?

The symbols on Shakti Mats and Pillows all stem from what is called Sacred Geometry. Sacred Geometry exists all around us, and especially in nature. It represents harmony, balance, connection, healing, and the natural patterns of growth or movement.

The Seed of Life symbol on the top corners of The Shakti Mat symbolizes the building blocks of life and existence. It implies that all life on Earth is interconnected.


How much does shipping cost?

New Zealand single-mat orders:
Standard shipping $5
Overnight $7

Australia single-mat orders:
Standard shipping $8
Express $13

Prices will vary for orders larger than a single-mat.

How long does shipping take?

All orders are dispatched from our warehouse in Christchurch, New Zealand. Orders placed before 9am will be dispatched the same day.

New Zealand
South Island: 1-2 working day delivery
North Island: 2-3 working day delivery
An overnight service is available for orders placed before 9am
Rural deliveries please allow an extra 1-3 days

*Public holidays will affect these time frames.

Do you ship internationally?

We currently ship to New Zealand, Australia, United Kingdom and USA. And we cover most areas in Europe and Asia.

If you would like to place an order for a friend/family member located in a different country to you, please visit one of the following websites:

New Zealand: 


United States and Asia:


United Kingdom: 

Or, if you need help, you may email our customer service team on to organise a custom order.


Where’s my order?

All orders are dispatched from our warehouse in Christchurch, New Zealand, and can be tracked via the links below.

New Zealand customers
If you wish to track your parcel, please do so here:

Australian customers
If you selected standard shipping, track your order here:
Once your order has arrived in Australia, it will switch to an Australian service provider and you can track it here:

If you selected DHL Express Worldwide shipping, you can track your order here:

I need to change my address or order

Once an order has been placed, it is processed and prepared for dispatch as quickly as possible. This makes it hard for us to make changes to addresses or order contents. We will do our best to accommodate, but it's likely your order has already been prepared. Email us on and we will see what we can do!

You sent me the wrong item

If there has been an error in your order, please contact us via and we will send out the correct item you ordered along with a return slip for you to return any incorrect items.

An item is missing from my order

Sorry about that! We'll get your missing item dispatched ASAP. Email us on with your order number and we'll take care of it right away.

I didn’t receive a Happiness Bag with my Shakti Mat

All Happiness Bags are sold separately from our Shakti Mats and can be purchased in the shop section of our website.

A spike fell off my Mat

Due to the handmade nature of Shakti products, this can happen on occasion. Luckily it’s an easy fix! If you still have both the spike and back disc, you can reattach them by simply pushing the smaller disc up through the fabric, and then clamping down the spike on top so both parts connect (something heavy like a book will work well). You should hear a “click” when the spike is attached to the disc.

If the spike/clip has been lost, it's perfectly safe to continue using your Shakti Mat. Please let us know if you've lost a spike/clip as we may be able to arrange a set of replacements.*

Email us at

*available in New Zealand only

The Shakti product I want is sold out

All our products are handmade, so arrival times can vary, but the product you're after is likely to be due in soon. Simply enter your email on the product page, to be notified as soon as the product is available.

My Shakti item is damaged or faulty

Oh no! If you received an item that is damaged or faulty, let us know right away. If it is within 60 days of receiving your goods, we will fully replace the damaged item at no cost to you. If you are unhappy with your order, please contact us - we want you to be happy!

Discount codes

In the event of a sale, only one discount code can be used per order. Discounts cannot be used retrospectively (once an order has already been placed).

Returns & Exchanges

Can I return my Shakti Mat?

Unhappy with your purchase? No worries! You can return it free of charge for a refund within 60 days of receiving your order, provided the goods are in the same condition as when you received them. The refund given will be the full cost paid for the goods, excluding the original cost paid for shipping.
To return your product(s), please email our support team with your name, order number, and reason for return. We will then supply you with a pre-paid return shipping label.
Returns address:
Shakti Mats
375D Wilsons Road
Sydenham 8023
New Zealand
Once the item is received, inspected, and processed at our warehouse, we will refund you the full price of the product within 5 working days. We can only return funds to the original method of payment used.
Please note: This applies to Shakti products purchased directly through the website only. Products purchased from a retailer are not eligible for returns or exchanges directly with Shakti Mats. In the circumstance you are wanting to return/exchange a Shakti product that has been purchased through one of our retailers - this must be arranged directly with the specific retailer and will be subject to their own return & exchange policies.

My Shakti Mat is the wrong intensity, can I exchange it?

If you find your Shakti Mat is too light or too intense, Team Shakti offers a free 60-day exchange policy from the day your order was delivered.

To exchange your product(s), please email our support team with your name, order number, and the items you wish to exchange. We will then supply you with a pre-paid return shipping label and will send out your new item promptly.

Please note that we only offer 1 exchange per order.

Contact us to request an exchange:

Exchange address:

Shakti Mats
375D Wilsons Road
Sydenham 8023
New Zealand

*Please note: This applies to Shakti products purchased directly through the website only. Products purchased from a retailer are not eligible for returns or exchanges directly with Shakti Mats. In the circumstance you are wanting to return/exchange a Shakti product that has been purchased through one of our retailers - this must be arranged directly with the specific retailer and will be subject to their own return & exchange policies.